Last updated: August 2026
The Lumora Practice respects your privacy and is committed to protecting your personal information.
This notice explains how information is collected and used when you visit this website, contact The Lumora Practice or make a booking. It relates specifically to use of the website and initial enquiries.
If you become a client, you will receive a separate Client Privacy Notice explaining how your personal information and client records are handled as part of our work together.
Who is responsible for your information?
The Lumora Practice is responsible for the personal information collected through this website and through enquiries made to the practice.
If you have any questions about this notice or how your information is handled, please contact:
The Lumora Practice
Email: emma@thelumorapractice.co.uk
Information we may collect
Depending on how you use the website, we may collect:
- your name and contact details;
- information you provide when contacting The Lumora Practice by email, telephone or WhatsApp;
- information you provide when arranging or booking a session;
- technical information about your visit, which may include your IP address, browser or device information, pages visited and general website usage data; and
- your cookie preferences.
Please be mindful about sharing sensitive personal information in an initial email or WhatsApp message. If you choose to provide information about your health, wellbeing or personal circumstances, this may include sensitive or special-category personal data and will be treated accordingly.
How your information is used
Your information may be used to:
- respond to your enquiry;
- communicate with you about services;
- arrange and manage bookings;
- operate, maintain and improve the website;
- understand how visitors use the website; and
- meet legal, regulatory and professional obligations.
Your personal information will never be sold.
Our lawful basis for using your information
The Lumora Practice will only use your personal information where there is a lawful basis for doing so.
Depending on the circumstances, this may include:
Legitimate interests: for example, responding to enquiries and operating and improving the website.
Contract : where processing is necessary to take steps at your request before entering into a contract or to provide services you have requested.
Legal obligation: where information must be processed or retained to comply with the law.
Consent: where consent is required, including for certain cookies and similar technologies. Where processing relies on your consent, you can withdraw that consent at any time.
Where sensitive or special-category information is provided, it will only be processed where both an appropriate lawful basis and an additional condition for processing that information apply.
Sharing your information
We may use trusted service providers to support the operation of The Lumora Practice, including services for website hosting, email, communications, booking and video conferencing.
These providers may process personal information on our behalf where necessary to provide their services.
We may also disclose information where required by law or where otherwise legally permitted to do so.
Some technology providers may process information outside the UK. Where this happens, appropriate safeguards will be used where required by data protection law.
How long we keep your information
Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, regulatory and professional requirements.
If you become a client, information relating to your work with The Lumora Practice will be handled and retained in accordance with the separate Client Privacy Notice.
Cookies and website analytics
This website uses cookies and similar technologies that are necessary for the website to function and may also use analytics to help us understand how visitors use the site.
Where consent is required for non-essential cookies or similar technologies, they will not be used unless you have given that consent.
More information about the technologies used and how you can manage your choices can be found in our Cookie Policy.
Your rights
Under data protection law, you may have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- ask us to erase your information in certain circumstances;
- ask us to restrict the way we use your information in certain circumstances;
- object to certain uses of your information;
- receive certain information in a portable format; and
- withdraw your consent where we rely on consent to process your information.
These rights do not apply in every circumstance.
If you would like to exercise any of your rights, please contact The Lumora Practice using the email address above.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Changes to this notice
We may update this Privacy Notice from time to time to reflect changes to the website, our services or legal requirements.
The latest version will always be available on this website.